Rubbish Clearance Ealing Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Ealing provides waste removal and related services to residential and commercial customers. By booking a service, you agree to be bound by these terms. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means Rubbish Clearance Ealing, the provider of waste collection and clearance services.

Customer means the individual or organisation requesting the service.

Services means any rubbish clearance, waste collection, bulky waste removal, garden waste removal, or related service provided by the Company.

Site means the property or location where the Services are to be carried out.

Waste means any materials, items, or rubbish that the Customer asks the Company to remove, subject to applicable waste regulations.

2. Scope of Services

The Company provides rubbish clearance and waste collection services, including but not limited to household waste, office waste, garden waste, and general bulky items. The exact scope of each job is agreed at the time of booking and confirmed on arrival, subject to visual inspection of the Waste.

The Company does not handle all types of waste. Certain materials, including hazardous, clinical, chemical, or specialist controlled waste, may be excluded or subject to separate terms. The Company reserves the right to refuse removal of any item it reasonably considers unsuitable, unsafe, illegal, or beyond the agreed scope of work.

3. Booking Process

3.1 Booking Requests

Customers can request a booking by phone or email, providing accurate information about the type and approximate volume of Waste, access to the Site, and any special circumstances. Any quotation or estimate provided at this stage is based on the information supplied by the Customer and may be subject to change following an on-site assessment.

3.2 Confirmation of Bookings

A booking is only confirmed when the Company has accepted the request and provided a booking confirmation with a date, time window, and any specific conditions. The Company will use reasonable efforts to attend within the agreed time window but cannot guarantee exact arrival times.

3.3 Changes to Bookings

If the Customer wishes to change the date, time, or scope of the Services, they must contact the Company as soon as possible. Changes are subject to availability and may result in revised charges. The Company reserves the right to reject requested changes if they cannot be reasonably accommodated.

4. Access to the Site

The Customer must ensure that the Company has safe and reasonable access to the Site and to the Waste at the agreed time. This includes providing any necessary permissions, parking arrangements, and access codes or keys where appropriate.

If the Company is unable to carry out the Services due to lack of access, unsafe conditions, or inaccurate information provided by the Customer, the Company may charge a call-out or cancellation fee as set out in these terms.

5. Estimates, Quotes and Pricing

5.1 Estimates

Any estimate provided prior to the Company attending the Site is an indication only, based on the details supplied by the Customer. The final price may differ once the Waste has been inspected in person and measured by volume, weight, or labour required.

5.2 On-Site Quotes

Where possible, the Company will confirm a fixed price or a more accurate quotation upon arrival at the Site. If the Customer does not agree to any revised price, the Company has no obligation to proceed with the Service, and a reasonable call-out charge may apply to cover costs incurred.

5.3 Additional Charges

Additional charges may apply in certain circumstances, including but not limited to:

Excessive weight or volume beyond the original estimate.

Special handling or difficult access, such as long carrying distances, multiple flights of stairs, or dismantling of items.

Disposal of specific items that incur higher disposal or recycling costs, such as mattresses, refrigeration units, or electrical appliances.

Any such charges will be explained to the Customer before work proceeds wherever reasonably possible.

6. Payments and Invoicing

6.1 Payment Terms

Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection. The Company accepts the payment methods notified to the Customer at the time of booking or on site.

6.2 Invoices

Where an invoice is issued, the Customer must pay within the specified payment period. The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs of collection.

6.3 Non-Payment

If full payment is not made when required, the Company may suspend further Services and may take appropriate action to recover outstanding sums, including legal action where necessary.

7. Cancellations and Rescheduling

7.1 Customer Cancellations

If the Customer wishes to cancel a booking, they must give reasonable notice. Cancellations made with less than 24 hours notice may incur a cancellation fee, reflecting the Companys lost time and costs.

7.2 Company Cancellations

The Company reserves the right to cancel or reschedule a booking where necessary due to circumstances beyond its control, such as severe weather, vehicle breakdown, staff sickness, or legal restrictions. In such cases, the Company will endeavour to provide as much notice as reasonably possible and to offer an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such cancellations.

7.3 Failed Attendance or Access

If the Company attends the Site at the agreed time but is unable to carry out the work due to lack of access, unsafe conditions, or other reasons attributable to the Customer, this may be treated as a cancellation by the Customer and a fee may be payable.

8. Customer Responsibilities

The Customer is responsible for:

Providing accurate information about the Waste, including any items that may require special handling.

Ensuring all items to be removed are clearly identified and separated where necessary.

Obtaining any required permissions, authorisations, or permits for access, parking, or removal of items from the Site.

Ensuring the Site is safe for the Companys staff, including taking reasonable steps to minimise risks from pets, occupants, or environmental hazards.

The Customer warrants that they have full authority to allow the Company to remove the Waste and that the Waste does not contain prohibited or unlawful items.

9. Waste Handling and Regulations

The Company operates in accordance with applicable UK waste management laws and regulations and will transport and dispose of Waste only at authorised facilities. The Company will use reasonable care to ensure that Waste removed from the Site is handled, recycled, or disposed of in a lawful and environmentally responsible manner.

Certain items may require special treatment or cannot be accepted by the Company, including but not limited to:

Asbestos and asbestos-containing materials.

Clinical and medical waste.

Liquids, oils, fuels, chemicals, and paint not accepted by standard facilities.

Gas bottles, pressurised containers, explosives, or firearms.

Hazardous or radioactive materials.

The Customer must inform the Company in advance if they believe any such materials are present. The Company reserves the right to refuse to handle any Waste it considers hazardous, prohibited, or unsuitable.

10. Title and Risk in Waste

Once the Waste has been loaded onto the Companys vehicle and payment has been made or duly arranged, title to the Waste transfers to the Company, subject to compliance with waste transfer regulations. Risk in the Waste passes to the Company at the point of loading, except in cases where the Waste is later found to be hazardous or prohibited and must be returned or refused under applicable law.

11. Liability and Limitations

11.1 Duty of Care

The Company will provide the Services with reasonable care and skill, consistent with professional standards for similar waste removal services.

11.2 Damage to Property

The Company will take reasonable care to avoid damage to property when carrying out the Services. However, the Customer acknowledges that moving heavy or bulky items carries risk. The Customer should remove or protect any fragile or high-value items in the vicinity of the work area.

The Companys liability for direct damage to property caused by its negligence shall be limited to the reasonable cost of repair or replacement, subject to an overall cap equal to the total fees paid or payable by the Customer for the relevant Services, unless otherwise required by law.

11.3 Exclusions of Liability

The Company shall not be liable for:

Any loss or damage arising from inaccurate information provided by the Customer.

Any loss of profit, loss of business, or other indirect or consequential loss.

Any delay or failure to perform caused by events beyond the Companys reasonable control, including traffic, weather, accidents, or public authority restrictions.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.

12. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information. The Company will investigate and respond within a reasonable time, aiming to resolve complaints fairly and promptly.

If a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution. These Terms do not affect any statutory rights the Customer may have.

13. Data Protection and Privacy

The Company may collect and process personal information about Customers in order to manage bookings, deliver the Services, issue invoices, and handle enquiries or complaints. The Company will handle personal data in accordance with applicable data protection legislation and will only retain such data for as long as necessary for these purposes or as required by law.

14. Amendments to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised terms will apply to new bookings from the date they are published or communicated. For existing confirmed bookings, the terms in force at the time of booking will normally apply, unless a change in law or regulation requires otherwise.

15. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving its intent as closely as possible.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim, subject to any statutory rights the Customer may have to bring proceedings in other competent courts.

By booking or using the Services of Rubbish Clearance Ealing, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.